Introduction
Welcome to the Privacy Policy page 1pantas. This document explains in detail how 1pantas collects, uses, stores, discloses and protects the personal data of our platform members. This Privacy Policy is drafted in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international best-practice privacy principles.
We understand that you place your trust in 1pantas with highly personal information — including your phone number, identification details and financial transaction records. That trust is something we take seriously. We never sell, rent or share your personal data with any third party for marketing purposes without your clear and explicit consent.
Upon registering or using any of our services 1pantas, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please contact our team before continuing to use the platform.
In plain terms: 1pantas collects only the data that is necessary, uses it solely for the stated purposes, protects it with the latest technology, and never sells it to anyone. You have the right to access, correct, and delete your data at any time.
1pantas's Six Privacy Commitments to You
These are the principles that shape how we handle the personal data of every 1pantas member in Malaysia.
1pantas only collects data that is genuinely necessary to provide services to you. We do not request excessive or irrelevant information. Every piece of data we collect has a clear, pre-defined purpose — not gathered simply because it can be.
All your personal data and financial transaction information is protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. Data is stored on secure servers with strict access controls and 24/7 monitoring.
1pantas has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your data is not a business commodity — it is a trust placed in us, and we take that responsibility seriously.
Under Malaysia's PDPA 2010, you have the right to access, correct, delete, and restrict the processing of your personal data. 1pantas provides a straightforward and responsive process for exercising these rights — no unnecessary bureaucracy, no lengthy waiting periods.
The 1pantas Privacy Policy is drafted and consistently updated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We also adhere to the principles of the European General Data Protection Regulation (GDPR) as an additional standard, ensuring your data protection is on par with global best practices.
In the event of any security incident affecting your personal data, 1pantas is committed to notifying you within 72 hours of the incident being confirmed — in line with industry best practices. We will not conceal or delay notification to protect our own reputation.
Personal Data We Collect
1pantas collects your personal data in several ways — directly from you during registration and platform use, automatically through our technical systems, and in certain cases, through authorised third parties. Below are the categories of data we collect and their purposes:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | During registration & the KYC process |
| Contact Data | Malaysian phone number, email address | During registration |
| Financial Data | Bank account / e-wallet number (DuitNow, Touch 'n Go, GrabPay), deposit & withdrawal records | During a transaction |
| Game Data | Betting records, game history, session duration, limits set | Automatically during platform use |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically while browsing the platform |
| Communication Data | Live chat records with customer support, complaint tickets, and related emails | When you contact us |
1pantas does not collect unnecessary information such as full credit card numbers (only tokens issued by the payment processor are stored), biometric data, or health information — unless it relates to responsible gaming at your own request.
How We Use Your Data
The personal data we collect is used solely for the following legitimate and stated purposes. 1pantas does not use your data beyond these purposes without notifying you in advance:
- Service Provision: Managing your account, processing deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX, and enabling access to games and all 1pantas platform features.
- Identity Verification (KYC): Verifying member identities in accordance with anti-money laundering (AML) and know your customer (KYC) requirements applicable in Malaysia.
- Security & Fraud Prevention: Identifying suspicious activity, preventing unauthorised account access, detecting abnormal betting patterns and protecting the platform from misuse.
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support and providing appropriate tools when required.
- Customer Support: Resolving complaints, answering enquiries and providing technical assistance via live chat and email.
- Service Communications: Sending important account-related notifications — including transaction confirmations, security alerts and policy updates — via SMS or email.
- Platform Improvement: Analysing usage data in aggregate and anonymised form to understand usage patterns and improve the functionality and user experience of the 1pantas platform.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations in Malaysia, including maintaining required records and providing information to authorities when required by law.
For marketing communications — such as promotional updates and bonus offers — we only send messages to members who have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our team.
Legal Basis for Data Processing
1pantas processes your personal data on one or more lawful legal bases under Malaysia's PDPA 2010. Understanding these legal bases is important as they determine the rights you have in relation to that processing:
Processing required to fulfil the service agreement between you and 1pantas — including account management, transaction processing, and providing access to games.
Processing based on consent you have explicitly provided — such as agreeing to receive marketing communications and the use of optional cookies. This can be withdrawn at any time.
Processing required to comply with Malaysian law — including KYC/AML requirements, financial transaction record-keeping, and cooperation with regulatory investigations.
Processing for 1pantas's legitimate interests, including fraud prevention, platform security analysis, and service improvement — provided these do not override your fundamental rights.
Data Sharing with Third Parties
1pantas does not sell or trade your personal data. However, there are situations where we need to share data with certain third parties in order to operate legitimately. Such sharing is limited, controlled and only takes place under the following circumstances:
- Malaysia Payment Processor: We share the necessary transaction information with payment service providers such as DuitNow processors, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and the FPX network to process your deposits and withdrawals. Information shared is kept to a minimum and limited to what is required to complete the transaction.
- Game Provider: The 1pantas platform integrates games from audited third-party providers. These providers may receive the minimum technical data required to deliver games to you, but they do not receive your full personal identification details.
- Technical Service Providers: This includes server hosting companies, email management systems, analytics platforms (aggregated and anonymised data only), and cybersecurity tools that help us operate the platform.
- Legal Authority: We will disclose personal data to Malaysian authorities — including the Royal Malaysia Police, Bank Negara Malaysia or the courts — when required by a court order, warrant or other lawful legal requirement.
- Professional Advisors: Lawyers, accountants and consultants bound by strict confidentiality agreements with 1pantas, where required for specific purposes such as legal investigations or financial audits.
All third parties who receive personal data from 1pantas are contractually bound to use it only for the specified purposes and to maintain data protection standards equivalent to those of 1pantas itself.
Your Data Security
1pantas invests seriously in technical and procedural security infrastructure to protect your personal data. The following are the key security measures we have in place:
All data transmitted between your device and 1pantas servers is encrypted with TLS 1.3 protocol using 256-bit keys. This ensures your data cannot be intercepted or read by anyone — including your internet service provider.
Personal data stored in the 1pantas database — including identification numbers, bank account information and transaction records — is encrypted at rest using AES-256.
Access to members' personal data within 1pantas is strictly on a need-to-know basis. All access is logged and automatically audited.
Our automated threat detection system monitors platform traffic and activity around the clock to identify and respond to intrusion attempts or unauthorised access.
While we take every reasonable precaution, no security system can be guaranteed to be 100% foolproof. We encourage you to take protective measures on your end as well — use a strong and unique password, do not share your login details, and notify us immediately if you suspect your account has been compromised.
Cookies & Tracking Technologies
Platform 1pantas uses cookies and similar tracking technologies to enhance functionality and user experience. The following are the types of cookies used:
Types of Cookies We Use:
Required for core platform functionality — including login session authentication, security and basic preferences. Cannot be disabled. No personal data is collected for marketing purposes.
Remembering your personal settings such as your preferred language, display preferences and game settings so you do not need to reconfigure them each time you log in.
Usage data collected in aggregate and anonymised form to help us understand how members use the platform — the most frequently visited pages, time spent and navigation patterns. Not linked to your identity.
You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of the platform. 1pantas — particularly essential cookies required for session authentication.
Your Rights Under Malaysia's PDPA
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by 1pantas. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days. A nominal fee may be charged for excessive or repeat requests.
You have the right to request correction of any personal data that is inaccurate or out of date. This can be done directly through your account settings for basic data, or by contacting our support team for data that requires verification.
For processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.
You have the right to object to the processing of your data in certain circumstances — particularly where processing is based on legitimate interests. 1pantas will review your objection and cease processing unless there are compelling and legitimate grounds to continue.
In certain circumstances, you may request that 1pantas restrict the processing of your data — for example, while we verify the accuracy of data you have disputed, or while you are exercising your right to object.
If you believe that 1pantas has violated your privacy rights, you are entitled to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. We encourage you to contact us first so we can work toward a resolution together.
To exercise any of the above rights, please contact our privacy team by email at support@1pantas.best by stating the right you wish to exercise and providing sufficient identifying information for us to verify your identity. We will respond within 21 business days.
Data Retention Period
1pantas does not retain your personal data for longer than necessary. Retention periods depend on the type of data and the purpose of processing:
- Active Account Data: Retained for the duration of your active account on 1pantas plus 7 years after account closure — in accordance with financial record-keeping requirements under Malaysian law.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with the requirements of the Companies Act 2016 and applicable AML/KYC regulations in Malaysia.
- Communication Records (Customer Support): Retained for 3 years from the date of last communication, for reference and dispute resolution purposes.
- Technical Log Data: Retained for 12 months for security and technical troubleshooting purposes.
- Marketing Data (Consent-Based): Retained until you withdraw your consent or contact us to request deletion.
Once the retention period has expired or the data is no longer needed, 1pantas will securely delete or anonymise such data using methods that ensure it cannot be recovered.
Cross-Border Data Transfers
In certain situations, your personal data may be transferred to or processed in countries outside Malaysia — for example, when our game providers or technical infrastructure operate from overseas locations.
1pantas only transfers personal data outside Malaysia under the following circumstances:
- The recipient country has data protection laws recognised as equivalent to or stricter than Malaysia's PDPA.
- All transfers are governed by appropriate contractual agreements, including standard data protection clauses that bind recipients to equivalent protection standards.
- The transfer is necessary to fulfil your service contract (for example, processing games from internationally audited providers).
All cross-border transfers are periodically audited by the privacy team 1pantas to ensure ongoing compliance with Malaysia's PDPA requirements.
Children's Privacy & Protection of Minors
Platform 1pantas is restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data has been collected from a person under the age of 18, we will take the following steps immediately:
- Suspending the relevant account immediately.
- Deleting all personal data associated with that account.
- Returning any valid deposits upon verifying the identity of the rightful recipient.
- Reporting the incident to the relevant authorities where required.
If you become aware that an individual under the age of 18 has registered an account on 1pantas, please contact us immediately at support@1pantas.best so that prompt action can be taken.
Amendments to This Privacy Policy
1pantas reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements or other legitimate operational reasons.
When we make material changes to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications via email or SMS to all active members with a summary of key changes at least 14 days before the changes take effect, unless the changes are required immediately by law.
- Displaying a clear notice on the platform's main page 1pantas for a minimum period of 30 days.
Continued use of the platform 1pantas after the changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the amendments, you have the right to close your account before the effective date.
Contact Us – Privacy Enquiries
If you have any questions, concerns or requests relating to this Privacy Policy or how 1pantas handling your personal data, our team is ready to assist through the following channels:
The fastest option — available 24 hours a day, 7 days a week. Click the chat icon at the bottom corner of the platform to connect with our support team instantly.
Support@1pantas.best — please use "Privacy Inquiry" as your email subject for a faster response. We aim to reply within 5 business days.
Answers to the most frequently asked privacy questions are available at FAQ page us — please check there before reaching out to support.
Malaysia Data Protection Authority: If you are not satisfied with 1pantas's response to your privacy complaint, you are entitled to contact the Department of Personal Data Protection (JPDP) Malaysia, under the Ministry of Digital, for further assistance.
Your Data Is Safe. Your Experience, Seamless.
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