1pantas Malaysia Platform Terms & Conditions of Use

In these Terms and Conditions, the following words and phrases have the meanings set out below unless the context requires otherwise:

To register and use the services of 1pantas, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• Be at least 18 years old on the date of account registration.
• Be a Malaysian citizen or a legally resident individual in Malaysia with an active local Malaysian phone number.
• Have full legal capacity to enter into legally binding agreements.
• Not being subject to any court order, guardianship, or other control that would prevent you from making financial decisions.
• Has never been suspended or permanently banned from the 1pantas platform previously.
• Not registering on behalf of any other individual or entity.

The account registration process at 1pantas is straightforward and free. However, there are a few important rules that must be followed:

• Each individual is permitted to register only one account only. Multiple account registrations are strictly prohibited, regardless of the registration method used.
• All information provided during registration must be accurate, complete, and up to date. Providing false information is a serious breach that may result in account termination and the freezing of funds.
• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Phone number verification via OTP (One Time Password) is mandatory before an account can be fully activated.
• For withdrawals exceeding RM500, members must complete the identity verification (KYC) process by submitting a valid document — MyKad for Malaysian citizens or a passport for non-citizens.

1pantas reserves the right to decline any registration application or close an existing account without providing reasons if there are reasonable grounds to believe that the registration rules have been violated.

1pantas only accepts deposits in Malaysian Ringgit (RM / MYR). The accepted payment methods are as follows:

• DuitNow QR — via any banking app that supports DuitNow
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• FPX Online Banking — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, BSN, and other local banks

The minimum deposit amount is RM10 per transaction. There is no maximum cap on regular deposits, though transactions exceeding RM10,000 may require additional verification in accordance with anti-money laundering (AML) guidelines.

All deposits are processed almost instantly within 30 seconds of confirmation being received from the payment provider. 1pantas is not liable for any delays caused by third-party payment provider systems.

Withdrawal of winnings at 1pantas processed via the same Malaysian payment method used for the deposit. The following withdrawal terms and conditions apply:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals are processed within 4 minutes for members who have completed identity verification (KYC).
• Your first withdrawal must use the same payment method as your first deposit, as a security measure.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name — withdrawal requests to third-party accounts will not be approved.
• Members who have not completed KYC may only withdraw up to a cumulative total of RM500. Withdrawals exceeding this limit require full KYC completion.
• In cases involving suspected fraudulent activity, money laundering, or breaches of terms, 1pantas reserves the right to place withdrawals on hold until an investigation is concluded.

Any taxes, service charges, or fees imposed by the receiving financial institution are solely the member's responsibility. 1pantas does not charge members any withdrawal fees.

All bonuses and promotions at 1pantas are subject to the specific terms stated in each respective offer. The general terms that apply to all bonuses are as follows:

• A welcome bonus of up to RM888 is awarded to new members who make their first deposit and meet the specified minimum requirements.
• All bonuses are subject to wagering requirements that must be met before any withdrawal can be made. The wagering requirement for each bonus is explicitly stated on the relevant promotions page.
• Only one welcome bonus may be claimed per new account. Any attempt to claim the same bonus using multiple accounts will result in all bonuses being cancelled and may lead to account termination.
• Bonuses cannot be transferred between accounts, converted directly to cash, or used in conjunction with other promotions unless otherwise stated.
• 1pantas reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any abuse of the bonus system — including low-risk wagering strategies designed specifically to meet wagering requirements without genuine risk — may result in the cancellation of the bonus and any associated winnings.

1pantas offers a wide range of gaming categories including Live Casino (baccarat, blackjack, roulette), video slots, poker, Sports Betting, and e-sports. The general rules applicable to all games are:

• The outcome of all RNG casino games produced by the system is considered final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption, internet disconnection, or system failure during an active game, 1pantas will refer to system records to determine the status of any game. All decisions made by the 1pantas technical team are final.
• For Sports Betting, all odds reflect the price at the time the bet is confirmed. Any change in odds after a bet has been confirmed does not affect the value of that bet.
• Bets placed after an event has started (except where live in-play mode is explicitly permitted) will be voided and the stake returned.
• Any attempt to exploit bugs or vulnerabilities in a game for unfair advantage is strictly prohibited and may result in immediate account termination.

Game-specific rules for each individual game are available in the relevant game help section within the platform 1pantas.

Member 1pantas is strictly prohibited from carrying out any of the following actions:

• Using software, bots, automated tools or any other method to unlawfully automate actions within any game or on the platform.
• Colluding with other players to manipulate game outcomes, particularly in poker.
• Money laundering — that is, using the platform 1pantas as a channel to process proceeds of crime or any other illegal activity.
• Placing opposing bets (arbitrage or "arbing") with the intent of guaranteeing risk-free profit using multiple accounts or promotions.
• Harassing, threatening or abusing support staff or other members on any 1pantas communication platform.
• Any attempt to hack, attack, or disrupt the technical operations of the 1pantas platform in any way.
• Sharing or selling your 1pantas account to another party.

The security of your account is a shared responsibility between you and 1pantas. Here are the guidelines and responsibilities relating to account security:

• You are solely responsible for maintaining the confidentiality of your username, password and all account login details.
• Never share your login credentials with anyone, including staff from 1pantas. Our team will never ask for your password through any communication channel.
• If you suspect your account has been compromised or accessed without authorisation, contact the 1pantas support team immediately via 24/7 live chat.
• Use a strong, unique password for your 1pantas account and do not reuse the same password across other online services.
• 1pantas is not liable for any losses arising from unauthorised use of your account as a result of your own negligence in safeguarding your login credentials.

1pantas is committed to promoting healthy and responsible gaming habits among all members. This section outlines the rights and responsibilities related to responsible gaming:

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits from their account settings. Limits take effect immediately and cannot be increased without a 24-hour cooling-off period.
• Loss Limit: Members can set a maximum loss limit per session, daily, or weekly to manage their spending.
• Playing Break: Members may activate a playing break for 24 hours, 7 days, or 30 days. During this period, the account will be locked from all betting activity.
• Self-Exclusion: Members who wish to stop using the platform entirely may apply for a self-exclusion, which can be set for 6 months, one year, or permanently. Please contact the support team 1pantas to begin this process.
• Self-Assessment: A self-assessment tool is available in the account section to help members objectively evaluate their own gaming habits.

For full details on support resources and responsible gaming tools, please visit Responsible Gambling page us.

1pantas reserves the right to suspend or terminate the account of any member under the following circumstances:

• Violation of any provision under these Terms and Conditions.
• Confirmation that a member does not meet the eligibility criteria (such as being under 18 years of age).
• Suspected fraudulent activity, collusion, money laundering or any other illegal activity.
• Multiple account registrations.
• Use of unauthorised software or bots.
• Instructions from relevant legal authorities or regulators.

Before any suspension or termination is carried out, 1pantas will endeavour to notify the member via their registered email or phone number, except in cases where such notification would compromise an ongoing investigation. Any legitimate funds in a terminated account will be returned once the investigation concludes and no breach is confirmed.

To the extent permitted under applicable Malaysian law, 1pantas is not liable for:

• Any financial losses incurred by a member as a result of betting or gaming activities on the platform — the outcome of gameplay is entirely the member's own responsibility.
• Service disruptions caused by factors beyond our control, including internet outages, infrastructure failures, natural disasters, or third-party actions.
• Indirect, consequential or special losses arising from the use of, or inability to use, the 1pantas platform.
• Errors made by third-party payment providers in processing deposit or withdrawal transactions.

In cases where 1pantas's liability cannot be fully excluded by law, our liability is limited to the actual deposit amount made by the relevant member in the 30 days prior to the claim arising.

These Terms and Conditions are interpreted and enforced in accordance with the laws of Malaysia. Any dispute arising from or in connection with this agreement shall be resolved through the following process:

1. Direct Resolution: Before initiating any formal proceedings, members are encouraged to contact the support team at 1pantas directly to resolve disputes in an amicable and timely manner.
2. Formal Complaint: If direct resolution is unsuccessful, members may submit a formal written complaint via email to support@1pantas.best. We are committed to responding within 5 business days.
3. Governing Authority: If a dispute remains unresolved, both parties agree to submit to the exclusive jurisdiction of the competent courts of Malaysia.

Bahasa Melayu is the official language for all communications and proceedings relating to these Terms and Conditions. In the event of a conflict between any other language version (if available) and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.

If you have any questions, concerns or feedback regarding these Terms and Conditions, the 1pantas is ready to help: